Telstra’s call centre infrastructure is helping one Australian business provide customer support to more than 30 countries using Multi-protocol Label Switching (MPLS) technology.
- The single virtual call centre infrastructure links Mindpearl’s contact centres in Brisbane, Fiji, Barcelona and Cape Town.
- Maintenance fees and licencing fees have reduced while agency occupancy has increased.
As businesses expand into the international market reliable communication networks are essential. Find out how Telstra is connecting businesses across the globe.