“Its about embracing digitised processes that speed the movement of information and fulfilment between teams to deliver great customer experience.”Agnes Sheehan, Director of Enterprise Mobility, Telstra
“You must accept that nearly half of all employees are doing work on their own devices today,” says Ms. Sheehan. The key is to encourage this and maximise productivity by providing robust and dependable mobile device management and security.
Maximising mobile productivity also means ensuring corporate tools are fully optimised for the mobile experience, meaning everything from basic email to full enterprise applications.
Build for balance
Although half of Australia’s employees are using their personal devices for work, they are still demanding that employers recognise the need for downtime and good work-life balance. This is more nuanced than it first appears.
Employees often welcome the opportunity to work outside of normal hours, but they also expect employers to recognise their contribution and allow them the flexibility to work where – and when – it suits them. This means allowing them to meet family responsibilities as well as work obligations.
Embrace mobility as a service
If it’s not managed and systemised, mobility can be a free-for-all, with different departments and people on different tariffs rolling out devices at different times. Mobility-as-a-service provides discipline and predictability to mobile workforce infrastructure.
“Mobility-as-a-service brings many of the complex components of a mobile workplace together to deliver a per-service, per-month solution to customers,” Sheehan says. “Employees no longer need to self-manage devices, plans, security, use management, help desk or procurement.”
Break down silos
Mobile workers are no longer stuck in silos. They can work across projects and across departments, maximising their productivity and their efficiency. “More responsive customer-facing teams can interact with customers quickly and improve the overall customer experience,” Ms. Sheehan says.
Mobile workforces also reduce overall costs for the employer by rationalising corporate real-estate costs, adds Ms. Sheehan. “Mobility reduces the need for heating, lighting, internet connectivity and property services in the office,” she says.