Retail

Digital disruption is creating empowered, informed consumers who shop anywhere and anytime. Be ready to create winning moments in real time and matter more to your customers.

Bearded man using computer
Liberate your workforce
Liberate your workforce
The future of contact centres is in the cloud

Cloud-based contact centre solutions are the key to delivering intimate customer experience at enterprise scale. For many businesses today the key to driving performance is c...

Two business partners working outside
Liberate your workforce
Liberate your workforce
How to drive workplace innovation with new technologies

The hunger for staying ahead of the pack as new technologies pave the way for change is especially important in the workplace. We discover the best ways to harness new tech and...

Hangers in a wardrobe
Optimise your IT
Optimise your IT

Change rooms change it up: SD-WAN for retailers

What do SD-WAN and a change room have in common? VeloCloud’s Vice-President, Asia-Pacific, Joseph Chung explains how you can use SD-WAN to boost customer experience. How much time does a shopper spend in the change room? It’s not typical tech talk perhaps, but at the C-suite level, questions about customer experience are sparking important convers...

Bearded man using computer
Liberate your workforce
Liberate your workforce
The future of contact centres is in the cloud

Cloud-based contact centre solutions are the key to delivering intimate customer experience at enterprise scale. For many businesses today the key to driving performance is c...

Two business partners working outside
Liberate your workforce
Liberate your workforce
How to drive workplace innovation with new technologies

The hunger for staying ahead of the pack as new technologies pave the way for change is especially important in the workplace. We discover the best ways to harness new tech and...

Data sheds light on shadow IT
Optimise your IT
Optimise your IT
Data sheds light on shadow IT

The rise of “shadow IT” has seen various corporate departments take control of their own data and prevent central IT from managing service and costs effectively. The siloing of...

team meeting in office
Liberate your workforce
Liberate your workforce
Better together: Liberating the group dynamic

How can people in big groups collaborate more decisively? Management Consultant Jane Mara and GlobalData Research Expert Dustin Kehoe weigh in with some suggestions. Organisat...

Man using tablet in cafe
Create transformative innovation
Create transformative innovation
Why digital disruption isn’t done yet

We talk to entrepreneur and ShopFully Co-Founder Stefano Portu about dotcom booms and busts and whether the age of digital disruption is sustainable. For many, the dotcom boo...

Child using tablet in bed
Create transformative innovation
Create transformative innovation
Technology transforming customer experience

Discover how one luxury resort reimagined customer experience thanks to connected technology.

Customer experience and the rise of spacetime marketing
Create transformative innovation
Create transformative innovation
Customer experience and the rise of spacetime marketing

Building a customer-centric business is not just about updating your technology, it’s about a whole new mindset, says Columbia Business School’s David Rogers. Whereas customer...

2017 Retail Innovation Summit
Liberate your workforce
Liberate your workforce
2017 Retail Innovation Summit

Innovating to transform

Women meeting at table
Create transformative innovation
Create transformative innovation
Integrate to innovate

The pace of retail change and innovation in Australia is increasingly driven by customer demand, says TAL CIO David Gillespie.

When it comes to retail, it’s all personal
Create transformative innovation
Create transformative innovation
When it comes to retail, it’s all personal

As omnichannel booms, the onus is on retailers to provide customers with the personalised experience and easy access to information, options and service they demand.

Retail gets real – in spacetime
Create transformative innovation
Create transformative innovation
Retail gets real – in spacetime

Between emerging technologies empowering consumers and unprecedented global integration, the retail landscape is about to change forever. When it comes to retail, Gareth Jud...

Partnerships and passion: How to lift your loyalty program
Liberate your workforce
Liberate your workforce
Partnerships and passion: How to lift your loyalty program

The rise of big data and mobile technology means loyalty programs must work harder than ever to build meaningful customer connections.

Connection Revolution: The hyperconnected year ahead
Create transformative innovation
Create transformative innovation
Connection Revolution: The hyperconnected year ahead

From drones that deliver pizzas to speakers that stock your fridge – welcome to the connection revolution. When addressing a conference in Sydney recently, Jeffrey Cole, analys...

Five things machines can do humans never thought possible
Optimise your IT
Optimise your IT
Five things machines can do humans never thought possible

Imagine living in a world where computers can see into the future, optimise business processes and even predict next year’s hottest fashion trends. Turns out we already do.

Clear air: Jurlique moves to the cloud
Optimise your IT
Optimise your IT
Clear air: Jurlique moves to the cloud

The adoption of cloud technology can have enormous business benefits, extending well beyond the bottom line and into workplace culture and brand perceptions.

Mobile benefits: Making the most of workforce mobility
Liberate your workforce
Liberate your workforce
Mobile benefits: Making the most of workforce mobility

While many business leaders recognise the benefits of mobility, few have managed to capitalise on it to the extent that they would like.

Creating the agile shopping experience
Create transformative innovation
Create transformative innovation
Creating the agile shopping experience

To survive in the mobility era, retailers need to do two things: listen to customers and continuously adapt.

The digital era prompts a rethink within retail
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Create transformative innovation
The digital era prompts a rethink within retail

The world of retail has been turned upside down with the advent of the always-on, globally-connected economy. Today’s consumers shop anytime they want and with a click of a mou...

What consumers really want
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Create transformative innovation
What consumers really want

Irreverent, innovative and downright inspirational, retail futurist Howard Saunders offers a simple but powerful insight for retailers everywhere: technology is about creating ...

Positive disruption: Mobility helps business take on innovation
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Liberate your workforce
Positive disruption: Mobility helps business take on innovation

The humble app is just the first generation in a vast technological revolution that will either lift your business up – or sweep it away.

Digital dragons: Asia’s internet giants are rising
Reach global markets
Reach global markets
Digital dragons: Asia’s internet giants are rising

Discover the five multibillion-dollar digital businesses you’ve never heard of, but need to know all about. Digital technology is leading to a massive, rapid growth in opportun...

Secrets of the CFO
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Create transformative innovation
Secrets of the CFO

IN:SIGHT asked four leading economists to identify key business trends shaping the Australian economy during the next 12 months – here’s their five tips for the future.

Tom Peters on social CEOs, perpetual curiosity and Twitter
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Create transformative innovation
Tom Peters on social CEOs, perpetual curiosity and Twitter

Business guru Tom Peters says social media is fun, engaging and fundamental to success for senior executives

Embracing Asia: Telstra enters the Asian Century
Reach global markets
Reach global markets
Embracing Asia: Telstra enters the Asian Century

Discover what it takes to expand successfully across Asia, a region as diverse as it is crucial.

Ditch paper processes
Optimise your IT
Optimise your IT
Ditch paper processes

More businesses in every industry are looking to digital solutions to fit with their mobility needs and meet client expectations. You can use customised, connected tablets to d...

Collaboration for manufacturers
Liberate your workforce
Liberate your workforce
Collaboration for manufacturers

Manufacturers who collaborate with supply chain partners could build a stronger position in a competitive market. Telstra has the tools you need to make it happen.

On the move: retail keeps on changing
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Liberate your workforce
On the move: retail keeps on changing

Cost-effective technology can help you keep up with the changing face of retail, and minimise the impact of any mistakes. In last month’s IN:SIGHT, National Online Retailers As...

What tomorrow's leaders need today
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Optimise your IT
What tomorrow's leaders need today

Google’s Jason Pellegrino discusses the impact of technology on communication with customers.

Big trends in retail
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Create transformative innovation
Big trends in retail

Forget checkout queues. Large-scale, fully-interactive digital signage, wearable technology, and massively sophisticated data analysis is about to change the shopping experienc...

Save time with Deputy
Liberate your workforce
Liberate your workforce
Save time with Deputy

Get the right staff working at the right time in the right place with connected tablets and an app that makes scheduling simple. As our retail industry lead, Gareth Jude, Retai...

The seamless brand
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Create transformative innovation
The seamless brand

There are three concepts shaping the retail industry right now, says NORA Executive Chairman Paul Greenberg. “It’s a very exciting time to be in retail,” says National Online R...

Sports fans win in wireless stadiums
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Liberate your workforce
Sports fans win in wireless stadiums

Wireless technology is offering sports fans new and dynamic opportunities to engage with events.

Growth unlocked
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Create transformative innovation
Growth unlocked

National discount retail chain The Reject Shop is embracing new opportunities as the result of improved Telstra customer service. With 337 stores to keep track of, the chief in...

Streamlining staff rostering
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Optimise your IT
Streamlining staff rostering

Gareth Jude, Retail Industry Executive with Telstra, stresses the benefits of having a streamlined rostering system in a retail business with multiple sites.

Empowering for innovation
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Create transformative innovation
Empowering for innovation

Telstra-backed start-up accelerator muru-D is helping to equip Australia’s new generation of entrepreneurs with the skills to make their businesses a success on the world stage...

Designing a digital transformation
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Create transformative innovation
Designing a digital transformation

Gerd Schenkel from Telstra on a new way of thinking about design.

Empower the customer
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Create transformative innovation
Empower the customer

As social media and smart mobility become ubiquitous, brands have an opportunity to bring their customers into the heart of the creative process.

Tune in, turn on and engage
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Create transformative innovation
Tune in, turn on and engage

Robb Beeston, managing director of Beamly, a social and content network for television, shares his insights into customer engagement in the multiscreen environment.

Gamification for good
Create transformative innovation
Create transformative innovation
Gamification for good

Discover how to boost productivity and security by unlocking creative ideas within your organisation. Big organisations need big ideas when it comes to finding creative ways to...

Robert Scoble -The future online
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Create transformative innovation
Robert Scoble -The future online

Futurist and blogger Robert Scoble explains how the technology of tomorrow is already impacting our lives today. Legendary futurist and tech blogger Robert Scoble explains how ...

Smart consumers get personal
Create transformative innovation
Create transformative innovation
Smart consumers get personal

Smartphones are making consumers masters of their own supply chains. Gone are the days when consumers simply bought what was advertised or offered: the internet has made it pos...

Ethical supply chains
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Create transformative innovation
Ethical supply chains

Australian importer Amazonia has discovered how to give consumers ethical products, protect the environment and make a profit. In just under six years, a curiously named compan...

What's next in web design?
Optimise your IT
Optimise your IT
What's next in web design?

Over the past decade, websites have transformed from online brochures into dynamic online destinations highly responsive to customer needs. Company websites are now a primary s...

Tech smarts support global expansion
Optimise your IT
Optimise your IT
Tech smarts support global expansion

Information technology is making it increasingly possible for Australian companies to seek new markets, suppliers and partnerships overseas. Take for instance the clothing reta...