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Information flows: Why trust is key to good governance

There are a lot of things that money can buy, but trust and transparency aren’t among them.

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With the rise of a digitally literate and information-hungry middle class, governments need to understand how to respond to remain trustworthy and effective.

Advances in technology have led to expanding accessibility to information and knowledge in ways never before seen, says Fredrik Reinfeldt, former Prime Minister of Sweden. The challenge for public administration is to understand the role of technology – both in causing the problem and providing the solution.

“To become more transparent and efficient in their communication, governments need to embrace digital transformation,” Reinfeldt says. “I think this will be the challenge of our lifetime.”

“To become more transparent and efficient in their communication, governments need to embrace digital transformation.”

– Fredrik Reinfeldt, former Prime Minister of Sweden

[transcript]

Fredrik Reinfeldt
Former Prime Minister of Sweden

In this day and time where we, throughout the world, have so much criticism about political leadership not giving answers to people that are honest and open.

You need to trust the government authorities, no matter what the government of the time might be.

The challenge for public administration, first of all, is to understand that in our day and time, information is global and it’s also coming to everyone in a way that we have not seen before.

We used to ask government authorities about information that we wanted them to provide to us with but now a lot of the citizens will already have this information.

Central government or different authorities need to meet that by being more transparent, more efficient, and listening to people more.

To make digitisation happen, to open up these markets, it’s very much about opening up information inside different authorities.

I think that is a challenge in our time.

For government agencies and departments, the digital age is a catalyst for change – opening new pathways for delivering the services and citizen experiences of tomorrow, while building a more open and collaborative government for all.

Find out more

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